How long does it take to complete an order?
The completion time depends on three factors: the complexity of the painting, the style, and the size. The average time is 7 days, not including delivery. In some cases, at the customer's request, the time can be reduced to 5 days.
Note: If you decide to make changes to the painting, this may require additional time beyond the agreed schedule.
Can I see the painting before receiving it?
Yes. Once ready, we send a digital photo of your painting via email so you can make adjustments if needed. You can also see the painting in person at our studio. Notify your manager if you wish to do this.
What format should the photos be?
We accept all common image formats! You can upload JPEG, TIFF, or PNG files up to 50 MB through the website. You must own the copyright or have permission to use the image. For other formats (RAW, PDF), you can use FTP upload. If you want to send a photo from a physical photo (not digital), send it to us, and we will scan, process, and return it with your order.
Can I give special instructions to the artist?
When placing your order on the website, you can add comments in the text field. You can also: combine objects from different photos, remove objects, change the background, change clothing, turn a black-and-white photo into color, or order a painting from a damaged or old photo.